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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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i have 9 year old f/f model FFA71, just returned from holiday

Customer Question

i have 9 year old f/f model FFA71, just returned from holiday to find we had a power cut. fridge section is functioning just about and freezer is struggling to,the motor appears to be running, any suggestions please
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Don't invert it, that just allows oil from the compressor to get into the system.

Unplug the appliance

Inside the freezer, take the rear panels off.
Is there ice, snow or frosting on the pipes?

Thanks
Customer: replied 2 years ago.

there is no ice, snow or frosting on pipes. also the "Freezer High Temperature" light is on permantly

Expert:  Techdesk replied 2 years ago.
Hiya,
The high temperature light will be on because the machine isn't cooling.

At the bottom rear of the machine is the compressor, a black pot shaped item.

Is it running?
If it is, is it very hot?

Thanks
Customer: replied 2 years ago.

yes, is running and it is hot, can touch it comfortly

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, it's not overheating so it's not a blockage.

Sorry, not good news but you either have a refrigerant leak or a weak compressor.

The pipework should be evenly coated in frost, you have no frost so it's not pumping refrigerant around.

Unplug the appliance.
Leave it off overnight.
Plug it back in and see if it starts working. (doubtful as you don't have the symptoms of a restriction)

Let me know what happens.
Thanks
Expert:  Techdesk replied 2 years ago.
Hiya,
Just wondered how you got on with this.

Thanks
Customer: replied 2 years ago.

no luck so have ordered new appliance, thanks

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for letting me know.

I think you made the right decision, good luck with the new appliance.

Thanks

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