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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Hi, we have a whirlpool integrated dishwasher. During the last

Customer Question

Hi, we have a whirlpool integrated dishwasher. During the last week it doesn't seem to be washing properly. Dishes etc. are left with food residue on and the tablets seem to still be left in the tablet drawer at the end of the cycle. There is nothing trapped in the filter but I haven't checked anything else.
Kind regards,
Lissa
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi Lissa

KevinWhiteJA :

Welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

JACUSTOMER-8f2rq8aw- :

Where can I find the model number? It is about 2 years old.

KevinWhiteJA :

Model number is XXXXX inside the door

JACUSTOMER-8f2rq8aw- :

ADG7470/1 We have had the dishwasher about 2 years. Thanks

KevinWhiteJA :

OK, can you take the drain pump off the unit and clean it completely...also clean the water inlet valve and hose...then pull the unit out and lay it 45 degrees on its sid so that if there is any water inside it comes out of the unit

KevinWhiteJA :

let me know how it goes

JACUSTOMER-8f2rq8aw- :

Hi, thank you for your response. I am currently having trouble removing the kick plate from the dishwasher. It is an integrated dishwasher and I think the floor tiles have been placed too close to the base. When my husband gets home I will ask him to look at the tiles. I assume that the drain pump is located behind the kick plate?

KevinWhiteJA :

Yes that is right

JACUSTOMER-8f2rq8aw- :

Hi, we have taken the kick plate out but have no idea how to remove the drain pump. However we have taken off the left side panel and have found a clear plastic cylinder unit which is full up with brown stuff. Could this be waste? Please advise how to remove drain pump. Thank you.

KevinWhiteJA :

Whirlpool ADG 7470/1 Drain Pump
Full Size Image

KevinWhiteJA :

This is the drain pump

KevinWhiteJA :

I believe this is the part you have cleaned

KevinWhiteJA :

Everything that has waste should be cleaned