How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Hi I have a problem with my Zanussi double oven zdf490x. To

Resolved Question:

Hi I have a problem with my Zanussi double oven zdf490x. To be honest I`ve been a muppet! The element had perished so I bought a new one connected it up but didn`t screw it completely to the back of the oven so when I turned on the power there was a flash and a bang! Since then the oven works fine but the fan and oven light remain on when oven switched off at the dial. Only way I can turn them off is by isolating the power on the main switch it is wired into. The element seems to be fine as it heats up but have I now made the element open circuited? Or do I need to change the switch selector? Any advise would be very welcome. Thanks Mike
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
You'll need to take it apart to check, but, you've likely fried the switch.

If you take the switch off, look at the leaf between connection P1 and 1
It's going to be welded closed.
If you're lucky, you'll be able to free it.
If not, you need to obtain and fit a new switch.

Copy and paste the following into a new browser window. It will take you to a supplier of the part.

http://www.4ourhouse.co.uk/cgi-bin/search.pl?parts_search=s&brand=&model=&part=3115197018



Hope this helps
Thanks
Customer: replied 2 years ago.

Ok thanks I`ll look at that at the weekend and let you know the outcome. Cheers

Expert:  Techdesk replied 2 years ago.
Hiya
OK
Customer: replied 2 years ago.

Hi- Right many thanks I did what you said I looked at the switch and part of it had welded together. I managed to unpick it and released the metal part and bingo the oven now switches off!! Only problem now is there is no heat coming from the element. No bangs or flashes just doesn`t heat up. Top oven all fine as before. Any ideas?


Many thanks Mike

Expert:  Techdesk replied 2 years ago.
Hiya,
When you try the oven, does the temperature light come on?

Thanks
Customer: replied 2 years ago.

Thanks for the quick response, no the temperature light doesn`t come on. Maybe I need to look that I connected the thermostat correctly to the switch selector or do you think something else could be at fault? I`ll have a look at it tomorrow so when you respond I`ll come back to you later tomorrow. Regards

Expert:  Techdesk replied 2 years ago.
Hiya,
The thermostat light normally indicates the thermostat isn't working.

You need to check that out and see what you find.

Good luck with it.

Thanks
Customer: replied 2 years ago.

Morning- I`ve just replaced the thermostat with a new one and no difference. No heat getting to the element and no thermo light coming on. Almost as if no power getting to the thermo. Any ideas what I can do next? Thanks Mike

Expert:  Techdesk replied 2 years ago.
Hiya,
Did you check the switch fully?

Follow the wiring from the thermostat back to the switch, check the leaf again.

I had assumed you had done this and the switch was ok.

Thanks
Customer: replied 2 years ago.

All sorted oven back to full function. I hadn`t put all the leads in the correct position on the thermostat. So many thanks for all your advice, a great service

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for letting me know.

Good luck with the appliance.

I'd appreciate it if you could rate the answer/help you received, it's how I'm paid for my time and efforts.

Thanks
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
Techdesk and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.