Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
OK, got it
does it make any unusual sound as well ?
May be a bit clumpy but nothing extraordinary
and have you tried to clean it completely ?
Yes, all wash functions work and discharge pump works at end of wash and rinse cycles
OK...does any of the LEDs flash ?
LEDs all appear to light up as normal. Even the spin indicator lights when it should but sadly the drum does not spin. After an appropriate period of chugging the programme moves on to the end. When drum is opened clothes are sopping wet.
and the door led is also fine not blinking right ?
Does not blink, just stays a steady red until the machine switches off and the lid is free to open
OK, just pull it out and lay it by around 45 degrees
and from underneath the unit gain access to the drain pump
just take off the clips and clean the unit completely
let me know how it goes
make sure it is completely unplugged before you start with cleaning
after cleaning it completely plug it back and simultaneously press & hold the START button for around 10 seconds
then check the washer again
Clips on pipes are fairly inaccessible and this will take a while. Since the machine drains wash water as normal how is further cleaning likely to help solve the problem?
The washer drains the water completely before starting a spin cycle...if it is unable to drain it completely it won't even spin..the lid works fine so it is not stopping the washer from spinning ... I believe either something is stuck in there which is causing this problem or the problem is with the drain pump itself
Thank you, sounds possible. I will take it apart in the morning and let you know how I get on.
sure let me know how it goes..Thanks