Hi, welcome to Just answer
How old is it ?
Have you checked the belt ?
Two years old. No, how do I check the belt?
Can you remove the back to check the belt
also if you check there is a idler roller that give the belt the correct tension . unplug dryer and remove idler roller see if it spins freely
If you want to do this yourself...check this Video ...this will give you an idea on how its done
let me know how it goes
Trying now. Thanks
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Can't actually remove the back. Its a different model to the video. I have unscrewed everything but the back won't slide out without damaging the back panels.
OK, then remove the top off and the side panels should come out
I have removed the screws at the top but there are none at the front end so it wont come off.
Is there a small back panel with screws like the shape of belt ?
Yes. Remove that?
you can remove that and then plug the unit back..turn it on and check where is the sound coming from...and if the drum turns fine
I have unscrewed that panel but it wont come off even with force.
OK...what about the drum if you turn it manually ... is it freely moving ?
yes but quite stiff. A
ways has been.
OK, well then either the roller or the belt bearing itself is causing this
there are screws at the top.. please check closely
if you remove them you can side out the panels to gain access to the drum
I have removed the screws at the top back but there are no others and the top wont come off.
there are two screws at the back that have to be removed to take the top off
I have removed them but the top will still not come off
OK then it is better to get it done through someone...the problem is either the belt bearing or the roller
the drum belt looks fine
Well you are unable to remove the screws so how is it Poor Service ?
The top panel comes off easily