Thanks for replying. It is a Miele W5824. Yes we can pull it out.
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Our washing machine back does not seem to come off. We have got the top off, and taken all of the visible screws out of the side, but the side does not come off either. Do you have any idea of how we should proceed?
We got the top and side off and their is no water anywhere inside. Do you have any other ideas of what we might do?
There aren't any lights flashing. It's almost exactly two years old.
Thanks, it has a 10 year warranty, so we'll call them on monday. Thanks for trying anyway. :-)