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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi I have a 10 year old Bosch Exxcel 1200 WFO 2464GB/01 which

Customer Question

Hi I have a 10 year old Bosch Exxcel 1200 WFO 2464GB/01 which was working OK yesterday and now won't fill or wash

The spin function is OK when I turn the controller to spin and press start

There is water connected

The pump is not blocked

The door locks when I press start

Anyone got any ideas or things I can try please?

Cheers

Dave
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hello Dave,
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your washer?
i understand the issue all too well lol.
Thank you
Tech Michael
Customer: replied 2 years ago.

Hi Michael


 


As I stated the machine is 10 years old and was working fine yesterday

Expert:  Michael replied 2 years ago.
Hi Dave I see that but the auto fill just asked anyway lol.
Please let me know, if you set it to hot or cold , do you still get no water?
Thank you
Tech Michael
Customer: replied 2 years ago.

It's a cold fill only machine

Expert:  Michael replied 2 years ago.
Thanks Dave, do you have a multi meter or a test light?
Thanks
Tech Mike
Customer: replied 2 years ago.

Sorry for delay


 


Yes I have a DVM

Expert:  Michael replied 2 years ago.
Thats Ok Dave, What I need you to do is set it on AC Volts and open the washers top, and locate the water inlet valve(solenoid).
Test the two leads going to it when the machine is supposed to be filling please let me know if you are getting voltage there?
Thanks Dave.
Tech Michael
Customer: replied 2 years ago.

OK Michael - Understood, but, I see three wires - all thin and dark brown



Presumably one common and the other 2 are for main inlet and pre-wash inlet?



Anyway I'll go and have a poke about and let you know.



If we get volts there but no water flow I assume I'll be needing a replacement inlet valve assy?


 

Expert:  Michael replied 2 years ago.
Hi Yes, that will work.
And you are correct,but also let me know if you have no power there.
I will help you locate the best place for the part depending on what it is.
But since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael

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