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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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my Samsung freezer compartment of my fridge freezer is repeatedly

Resolved Question:

my Samsung freezer compartment of my fridge freezer is repeatedly building up a thick layer of ice on the bottom
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Is this on the floor of the freezer compartment?

Can you post the model number from the label in the fridge please?

Thanks
Customer: replied 3 years ago.

model no. C73341AZ300341T

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, that's not a model number.
I also asked about the ice, can you advise?
Is this a side by side appliance?

Thanks
Customer: replied 3 years ago.

Model RL38SCPS


It is an upright fridge/freezer


The ice build up is on the floor of the freezer

Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

This is due to a blocked drain under the evaporator in the freezer.

It's located behind the rear panels inside the freezer.

To cure this, you can try a full defrost, which means unplugging the appliance for at least 24 hours and leaving it empty, with the doors open, in a warm room.
Or, you can unplug it, take the rear panels inside the freezer off and manually defrost the evaporator, the drain channel below it and the drain hole.

Once cleared, pour a little water down the drain hole to ensure it's draining.

Reassemble and plug it back in.

Check it out, try either method, if the first doesn't cure it, you will need to use the second.

Hope this helps
Let me know how it goes or if you need more help.
Thanks
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