Hi, welcome to Just answer
Please tell me its complete model number
starts with E nr
please unplug the unit and plug it back after 3-4 minutes
simultaneously press and hold the START button for around 15 seconds
let me know how it goes
NO JOY, IT HAS MISSED PRE-WASH AND GONE STRAIGHT TO WASH
OK, can you unplug it and then try to clean the drain pump located at the bottom of the unit
THIS HAS BEEN DONE. A NEFF TECH VISITED ABOUT 4 WEEKS AGO, AND SINCE THEN WE HAVE HAD THIS PROBLEM. HE CHECKED THE DRAIN AND OILED THE MOTOR SHAFT
OK, how old is it and why was the tech. called ? Did you call him because of same problem or it was something else ?
WE HAD A LOUD NOISE WHEN IT WAS SPINNING, WHICH HAS NOW BEEN RESOLVED
ok, how old is this washer ?
ABOUT 10 YEARS BUT IT HAS HAD LIGHT USAGE AS THERE ARE ONLY TWO OF US
IS IT POSSIBLE THAT HE HAS SET ANOTHER PROGRAMME BEFORE TURNING THE MACHINE ON AGAIN AFTER THE SERVICE
No I dont think so ... but can be a possibility ...does any other lights flash ?
LIGHTS START AT WASHING AND THEN CONTINUE THROUGH THE PROGRAMME. THE PROBLEM IS THERE IS NO LIGHT OR ACTION AT PREWASH
OK, so it starts skips pre wash then goes through wash and everything else works fine or then it stops and is stuck at wool ?
THAT IS CORRECT, BUT IT WILL NOT GO ON TO EASY CARE WHICH INCLUDES THE PREWASH PROG AND IT WILL NOT GO ON THE COLOUREDS /WHITES HOT WASH
NO LIGHT SHOWS FOR PREWASH
well it is more likely the carbon brushes in the motor that will need replacement ... the tech should have replaced them earlier instead of oiling the shaft
OK, WE WILL HAVE TO GO BACK TO NEFF, MANY THANKS
new brushes will cost you around £35
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
NO THANKS, XXXXX XXXXX NOW
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