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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 997
Experience:  Worked on appliances for more than 15 years
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M/C No FD8301400791 NEFF DEVELOPER WASHER DRYER HOW DO WE

Resolved Question:

M/C No FD8301400791 NEFF DEVELOPER WASHER DRYER
HOW DO WE RESET THE WASHING PROGRAMME WHICH IS STUCK AT WOOL
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

starts with E nr

Customer:

V4380XOGB/13

KevinWhiteJA :

OK

KevinWhiteJA :

please unplug the unit and plug it back after 3-4 minutes

KevinWhiteJA :

simultaneously press and hold the START button for around 15 seconds

KevinWhiteJA :

let me know how it goes

Customer:

OK

KevinWhiteJA :

let me know how it goes

Customer:

NO JOY, IT HAS MISSED PRE-WASH AND GONE STRAIGHT TO WASH

KevinWhiteJA :

OK, can you unplug it and then try to clean the drain pump located at the bottom of the unit

Customer:

THIS HAS BEEN DONE. A NEFF TECH VISITED ABOUT 4 WEEKS AGO, AND SINCE THEN WE HAVE HAD THIS PROBLEM. HE CHECKED THE DRAIN AND OILED THE MOTOR SHAFT

KevinWhiteJA :

OK, how old is it and why was the tech. called ? Did you call him because of same problem or it was something else ?

Customer:

WE HAD A LOUD NOISE WHEN IT WAS SPINNING, WHICH HAS NOW BEEN RESOLVED

KevinWhiteJA :

ok, how old is this washer ?

Customer:

ABOUT 10 YEARS BUT IT HAS HAD LIGHT USAGE AS THERE ARE ONLY TWO OF US

Customer:

IS IT POSSIBLE THAT HE HAS SET ANOTHER PROGRAMME BEFORE TURNING THE MACHINE ON AGAIN AFTER THE SERVICE

KevinWhiteJA :

No I dont think so ... but can be a possibility ...does any other lights flash ?

Customer:

LIGHTS START AT WASHING AND THEN CONTINUE THROUGH THE PROGRAMME. THE PROBLEM IS THERE IS NO LIGHT OR ACTION AT PREWASH

KevinWhiteJA :

OK, so it starts skips pre wash then goes through wash and everything else works fine or then it stops and is stuck at wool ?

Customer:

THAT IS CORRECT, BUT IT WILL NOT GO ON TO EASY CARE WHICH INCLUDES THE PREWASH PROG AND IT WILL NOT GO ON THE COLOUREDS /WHITES HOT WASH

Customer:

NO LIGHT SHOWS FOR PREWASH

KevinWhiteJA :

well it is more likely the carbon brushes in the motor that will need replacement ... the tech should have replaced them earlier instead of oiling the shaft

Customer:

OK, WE WILL HAVE TO GO BACK TO NEFF, MANY THANKS

KevinWhiteJA :

new brushes will cost you around £35

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

NO THANKS, XXXXX XXXXX NOW

KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

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