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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Hotpoint Mistral Frost Free Fridge Freezer Model FF72P

Customer Question

I have a Hotpoint Mistral Frost Free Fridge Freezer Model FF72P Type 134A Intelligent Care serial No. 84125824

it cannot be altered from -22 and the motor is on all the time (the Fridge compartment is OK and can be altered, please supply the fault.

Malcolm Ramsey
[email protected]
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Is the freezer still freezing?
Is there a build up of ice anywhere inside the freezer?

Thanks
Customer: replied 3 years ago.

the freezer is still freezing, with no build up of ice

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Very strange it won't change.

Unplug the appliance for 10 minutes, plug it back in.
Are you able to alter the temperature?

Thanks
Customer: replied 3 years ago.

Fridge Freezer is not here it is at another house I will be going there tomorrow Night and will try removing the plug and try and reduce the temperature when I have trued to reduce the temperature it jumps to Fast Freeze

Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

The compressor running all the time suggests either a blockage in the evaporator (iced up) or, faulty sensors.
It may be the machine is actually too cold.

Check it out, see what you find.
Thanks

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