Hi, my name is Mike and I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. If you look inside the freezer, is there an ice cube jammed in the icemaker? Is is a motion sensor ice dispenser? If you wipe the motion eye does it stop? If neither of these will you post the model number? If you open the door the number is on a tag on the front of the frame likely at the top.