Hi, welcome to Just answer
Please tell me its complete model number
It starts with E nr
Hi the washing machine is currently running so we cant get the ENR number for you. but the model is Siemens IQ500
Siemens IQ500 is the type of your appliance
the ENR is the model number
Hi I know but we cant get the ENR number as the washing machine is currently in use, it is washing clothes
ENR number is on the inside of the door and the machine is running.
no problem...I understand..as it won't heat at all the problem is with the thermostat that is bad and will need replacement
some units have a reset inside the back
Hi the machine is only 9 months old and we hardly used the dryer so I cant imagine it would need to be replaced. Whats the reset?
after the washer stops you can take the back off the unit and try to press that button to reset it
Could you explain please? We had been told the reset was at the top, is it definitely at the back. What am I look for?
I can give you precise information after you can provide the model number
once it stops
you can get back with the model number
prior to that you can unplug it and then take the back off to reset it
the reset at the top is used to reset the controls
Ok but that will be in a 1hr 17 mins time. How do we do this without me having to pay again?
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Bit confused how to contact you again? Do I keep this open?
You can RATE it and then post back on this or you can leave this open and then come back
I will leave this open as I don't know how to contact you again - to recontact you I would have to repay which I don't want to do obviously as my question hasn't been answered yet. I will of course rate you once you have helped me.
OK no problem
I have just sent you the code from the machine. We have taken the back off and we cant see any switch]
when you try to turn the dryer on does it also give any error code ?
there is no error code
it works as normal but it just doesn't heat and therefore doesn't dry.
we have now taken the top off and there is a red switch here
press that switch and check if it resets
ok we pressed it so now we have to put it back together to see if it works. i
yes that is right
ok I will get back to you once we have tested it. is that OK?
thank you, we will be as fast as we can
did that work ?
Hi we have HEAT! Great, thanks.
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great, I will leave feedback.
Thank You :)
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