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Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Hi I have a Hoover dst10166pgs. It is showing an error code.

Customer Question

Hi I have a Hoover dst10166pgs. It is showing an error code. E07, can you please tell me how to solve this
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

JACUSTOMER-2hx6itqr- :

It's about 2 years old max

JACUSTOMER-2hx6itqr- :

I have had a problem similar to this before

KevinWhiteJA :

OK, this error code E07 indicates a fault door lock or the motor...have you tried to unplug the appliance

KevinWhiteJA :

if not please unplug it and then plug it back after 3-4 minutes...simultaneously press and hold the START button

JACUSTOMER-2hx6itqr- :

Don't worry about it now, I have solved the problem.

KevinWhiteJA :

so the door lock was stuck ?

JACUSTOMER-2hx6itqr- :

Probably, I reset it.

KevinWhiteJA :

Great..If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ...Thanks

JACUSTOMER-2hx6itqr- :

Thanks.

KevinWhiteJA :

You're welcome....Have a Good Evening

KevinWhiteJA :

Poor Service ?

KevinWhiteJA :

Can you please tell me why is it poor service ?

JACUSTOMER-2hx6itqr- :

Because you didn't actually answer my question and I solved it myself without your help.

JACUSTOMER-2hx6itqr- :

I just kept getting your hi message and how old.

KevinWhiteJA :

The door lock is stuck...you said probably...I answered your initial question of E07 error

KevinWhiteJA :

anyways thanks for rating it as poor service

KevinWhiteJA :

have a good night

JACUSTOMER-2hx6itqr- :

I never received that initial answer

KevinWhiteJA :

You can read the chat again, the answer was posted

KevinWhiteJA :

Thanks

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