Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
there are so many numbers on the label....can you tell us what it might start with??
Have you tried another socket ?
there is power to the unit
can you turn it off for around 5 minutes
and then turn it back on
press and hold the ON button for around 10 seconds
it has been turned off for two days....will go and turn it on and hold for required time!
the problem seems to be with the main power module that is bad and will need replacement
are you looking to replace this yourself
thanks..how do I go about that?
If you are willing to replace this yourself then you will have to disassemble the hob from underneath
our electrician can do the job. how do I get the right replacement and what if that is not the fault?
you can call Neff at 0844(NNN) NNN-NNNNfor spares
You can get back to me if you need any assistance and I will help with no additional charges....
thanks......can we have the part number...and what if that is not the fault?
as the power is going to the unit however, it will not start and is completely dead I believe the problem is power module
ok...remind me of the number to call
part number is XXXXX
the number to call is 0844(NNN) NNN-NNNN/p>
If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks
the phone number disappeared before I had time to write it down!
0 8 4 4 8 9 2 8 9 8 9
thanks..over and out
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
Please don't forget to leave a Excellent or Good feedback so that I can get paid for the assistance that I have provided today...Thanks :)
thanks Ok for now. just hope it works!
It will for sure
Have a Good evening