Appliance Repair Questions? Ask a Technician for Answers ASAP
Do you have a charge setting and an output setting?
no, just a booster button
How do set the tempeature they run and charge at?
Can you get the information from the label - usually underneath or under the flap on the top?
i quote from the newera creda information booklet " the surface temperatures of this heater are within the requirements of EN60-335.
That's a British Standard number
Is there a model number on the front of the book?
living room model no. 70309 , bedroom model no. 79349S
Sorry that is a serial number - I need a model number or name before I can dig out a wiring diagram
No, I have found it
Give me 5 minutes
cat. nos.12cw for bedroom, cnt18fw for living room
Can you confirm page 13 is your heater?
Page 14 for the bedroom heater
all info i have are assembly instructions which mention credanet 'house address tables', 'heater board settings' and' control zone settings' , do you think if i gave this info to an electrician would he be able to sort the problem out ?
From the link - are your heaters as page 13 and 14?
Once you identify them I should be able to source the instructions for you and save an electrician's call out
yes they are
OK, let me look into the settings and controls for you
You need to make sure the heat charge setting is at maximum, do not turn the boost on unless absolutely necessary. The heat charge will last longer if the output temperature is set lower.
Do you have wall controllers for them?
no wall controller
Ok, are you able to upload a phot of the top panel under the cover?
sorry there is a wall controller horstman credanet newer
ok, the controller is used to run the heater - what do you have it set to athe the moment?
zone 1 & 2, reads 14 degrees, then at 12.00 hours the temp reading will change to 20 degrees for 2 hours then at 17.30 hrs till 22.30hrs the temp setting will change to 24 degrees but for some reason the booster will come on to achieve the temperature. But really, i would be happy for the heaters to perform the way they should. to give out heat each day and not decrease each day, which is what is happening now
You are running out of heat then, that is why the boost is coming on
You will have to either run them cooler or for a short time for them to last until the end of the day
It is like a rechargeable battery of heat
Perhaps 24 degrees is a bit high, you could try 21 or 22 degrees and see if it lasts without the boost coming on?
ok thank you, XXXXX XXXXX we have gone as far as we can, i need a electrician and show him all the info that is at my disposal
No problem = come back if you get stuck