How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask canuck the pro Your Own Question

canuck the pro
canuck the pro, Plumber
Category: Appliance
Satisfied Customers: 2666
Experience:  Plumber
64367226
Type Your Appliance Question Here...
canuck the pro is online now

Hi my XXXXX XXXXX major titanium has stopped working. I used

Customer Question

Hi my XXXXX XXXXX major titanium has stopped working. I used it this morning and have just put the bowl and paddle back on to make another cake and it just won't turn on.

I've tried changing the fuse but that doesn't work. I've used a different plug and that isn't working, any suggestions? I run a cake business and need to make a cake and a lot of buttercream this evening.
Submitted: 2 years ago.
Category: Appliance
Expert:  canuck the pro replied 2 years ago.

canuck the pro :

Hi, my name is XXXXX XXXXX I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Does it usually run without the paddles in it? Have you tried removing the paddles and replacing them? Possibly the paddle is not seated very well or the contact is wearing. Sounds like it has to be something simple considering the recent use.

JACUSTOMER-cd6itk1a- :

Hi, yes it usually runs without the paddles and I've tried using other attachments and that doesn't work either

canuck the pro :

Have you tried a different appliance in the plug that you had it plugged into?

JACUSTOMER-cd6itk1a- :

yes, they all work

canuck the pro :

Do you have a multi-meter? Can you check that the fuse is good although it is new?

JACUSTOMER-cd6itk1a- :

What is a multi meter? I checked the fuse in the XXXXX XXXXX plug in an extension lead plug and it worked. I also put a new fuse in the XXXXX XXXXX plug and that didn't work

canuck the pro :

Is it the correct size fuse? Did the old fuse look blown? A multi-meter is this

Full Size Image

canuck the pro :

For checking voltages

canuck the pro :

Does it hum or anything like that or is it just dead?

JACUSTOMER-cd6itk1a- :

Yes I replaced it with another 13amp fuse. No the one from the machine didn't look blown

JACUSTOMER-cd6itk1a- :

No I don't have a multi meter

JACUSTOMER-cd6itk1a- :

No humming, just nothing. I turn it on and there's nothing, no noise, movement or anything

canuck the pro :

Are the prongs loose? If you wiggle the prongs that plug into the wall are any of them loose? If not then when you plug it into the wall and wiggle the cord a bit at the base of the plug or the base of where it connects while it is on does anything happen then?

JACUSTOMER-cd6itk1a- :

have done all of that and still nothing

canuck the pro :

The next thing would be exploratory surgery to see if a connection has come loose internally.

JACUSTOMER-cd6itk1a- :

I've wiggled the wires and they are all fine

JACUSTOMER-cd6itk1a- :

I don't understand how it can have worked this morning and then stopped without me moving it later on today if there's a loose connection?

canuck the pro :

If you are certain that the outlet still has power and all externally is fine that would be the next thing. I don't know if you have a warranty but that would certainly void it. I would think the issue would be that the switch is shorted. If you plug it in and move turn it on and off (I assume you have done this too) the switch may have come loose as the machine does vibrate quite a bit. There isn't much we can do besides surgery. If it is outside your comfort level I understand.

JACUSTOMER-cd6itk1a- :

yes I think this is outside my comfort zone. I think I'll have to call XXXXX XXXXX themselves, hope I'm still in my warranty and then get someone to fix it.

JACUSTOMER-cd6itk1a- :

Thank you thought

canuck the pro :

You are very welcome. Sorry it had to be that way. I am sure it is a quick fix internally. I would think that the only other thing you can do is try another fuse or try another power cable. That may be everything you could try on your own. I feel the urgency, if you have trouble with the rating system let me know, it has not been working well for a few days but it will be fixed soon. If you would leave a negative rating I would rather no rating at all though. Best wishes, Mike

JACUSTOMER-cd6itk1a- :

ok, I don't want to give you a bad rating but I also don't want to pay as this hasn't fixed my machine. So how do I do this?

canuck the pro :

I will submit for a refund then.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.