How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

I have an AEG Lavamat w1230 (PNC 914 002 182 00) which suddenly

Customer Question

I have an AEG Lavamat w1230 (PNC 914 002 182 00) which suddenly will not fill, worked one day and not the next?

The machine goes through its cycles, i.e. the drum slowly turns as if filling up with water but no water enters machine. The machine spins, yet i have not heard the drain pump turn over?

Checked water getting to the machine; fine, nice and clean
Checked drain filter to see what state the machine is in; it was relatively clean.

Went online to the AEG UK parts site and did some homework, suspected it maybe the
Washing Machine Solenoid valve, (Part No 110 09 91 - 52/8) so bought one and installed it, no joy.

I then had a look at the two pressure switches; could blow down both pipes into drum and when blowing into the pressure switches could hear them click.

So what is the problem? Help, and thanks...
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I would like to help you. Do you have a meter for testing or maybe even a test light.
Let me ask, does it not fill if you select hot or cold?
Thats important.
Thank you
Tech Michael
Customer: replied 2 years ago.

Hello Michael


 


I have an electical test meter at hand

Customer: replied 2 years ago.

The machine only has a cold feed.


 


I have not tried to adjust the water temperature, currently set on 40

Customer: replied 2 years ago.

I have poured some water into the machine and tried to pump it out, nothing. The machine will not pump out water either.


 


The original problem was no water entering the machine, it now appears the machine will not pump out either.

Expert:  Michael replied 2 years ago.
Hi thanks for that info,
What you need to test first is the power going to the washers water inlet valve. Please let me know the value in AC volts when the unit is supposed to be filing.
Thank you
Tech Michael
Customer: replied 2 years ago.
110 volts was the reading.
Expert:  Michael replied 2 years ago.
Hi that really sounds like the solenoid is defective, because if you have power there at the valve, and the water supply is on, it will fill.
On that machine thats the onlt thing that would make or break it
I will stick with you until this is fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you XXXXX
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Been thinking about the problem; as you said, if the inlet valve is receiving electrical power and the water is getting to the unit, why does'nt it fill? Bizzare!!

 

I took the valve of the dispenser unit to see if it was blocked behind in the dispenser unit, it is not. Also turned the machine on with the unit removed from the dispenser unit thinking it may pour onto the floor when removed from the dispenser. it did not (even when i saw the volt meter show 110v).

 

What is puzzling me also is why the pump out is no longer working? All very, very strange.

 

Been thinking is it a control card issue? But then if the water valve is being powered,why does it not fill as it is being controlled by the card?

Expert:  Michael replied 2 years ago.
Hi Sean, that is weird let me look into that.
But it wont be until Monday before I can help you Weekends are a bit rough with our database.
Thank you for your patience.
Tech Michael

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.