Hi, my name is XXXXX XXXXX I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Where is the ice forming?
+icing is on the inside of the back
If you remove the bottom tray, there is a drain there where the condensate will drain. Is that drain clear?
yes the drain is clear
Are there any items in the freezer that are blocking the vent?
Any chance the door has been left open on the freezer or fridge?
No in fact the freeze feels very cold and is even icing the carrots in the veg compartment
Then next we would want to check the evaporator. It will involve removing the back panel of the fridge and checking the evaporator is iced up. The heater on the evaporator must not be heating the evaporator and it just continues to cool.
Either the heater on the evaporator or the timer is failing.
I'll have to get someone in to do this so thanks for your help so far
Probably just out of warranty too. Funny how that works isn't it?
Since that fix is a bit out of your comfort zone you can try one thing on your own.
It will require emptying the fridge and freezer of all items. Unplug it and let it defrost for 24 hours with the doors open. Possibly what has happened is there was an item in the freezer that was blocking the vent a bit. It would freeze the evaporator beyond what the heater can take care of. Very possibly defrosting everything for at least 24 hours (be sure it is in a heated area) should solve the issue.
O K thank you I'LL SIGN YOU OFF GOOD SERVICE AND SAY GOODNIGHT
If nothing else I can help with all possibilities within your comfort zone. I certainly want to save you the cost of a service call. You are very welcome. Thank you too! Mike
Where do I find 'submit'
The smiley faces.....we have been having trouble with the rating system. Let me know if it does not work.
no its not working
How about now?
No there is an over riding panel which says my expert has not finished answering