Hi, my name is XXXXX XXXXX I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. Have you been emptying the water tank after each use?
Any chance the water from the bottom had not been empty when the dryer was tipped? Have you been in the habit of emptying that after every use?
Do you still have the manual?
Do you see in the section for maintenance and cleaning there is a description of how to empty the water tank?
Ok. So you have piped it so that instead of emptying into the tank it is emptying into the bucket instead? So now no water will go into the tank? Is the hose leaking?
You will have to remove the back panel and see if there is a hose leaking. The water may collect at the bottom of the machine because it is leaking internally and when you tip it then it pours from wherever it is collecting. Be sure to disconnect the power.
To be clear, you have pulled open the drawer at the bottom and confirmed that tray is empty of water? If you pull the drawer all the way out is there a blockage at the very back where the water would drain into the tray? Possibly the issue is that is blocked if you do not get water into the tray.
Has the bucket seemed to fill less quickly recently?
I am pretty sure the issue is likely that there is a blockage in that hose closer to the base and all the water is not able to drain out and is backing up into the machine. If the hose you have goes up and then down then the water is getting trapped in the hose and backing up. If you make sure that the hose you have there is grading away from the machine and does not go up first allowing water to get trapped in it. That is likely all it is. Hopefully I can save you from having to call someone out.
Hard to say how to reverse whatever was done to have the hose that way. Do you have a different container you can use that has a lower rim? Possibly simply replacing the bucket with a tray will solve the issue. That way you can get the hose to lay a bit lower. The lower the hose lays the better drainage it will get. The water will back up into the machine as high as the highest point of the hose.
Is there a floor drain there?
You are very welcome.
If you have a floor drain then maybe just extend the hose to the floor drain. That would also mean no more emptying the bucket!
You can get a little pump too.
Then direct the hose into the condensate pump and another hose from there to the washer drain.
Very good. I think we have saved having to get a service person out. Since there is no error code and everything works fine otherwise I am sure that is what is at issue is the hose addition configuration.
Cheers XXXXX XXXXX!
Let me know if you have trouble with the rating system. There have been troubles the last couple days. I can still have it processed. I just have to email the moderator.
How about now? If it does not work then I will email it in. Sorry for the trouble they should have the bug fixed soon.
Will do. Thank you so much. Sorry for the troubles.
You are very welcome