Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number
starts with E NR
and How old is it >
you can also try to pour warm water on it to open it
bosch logixx 9 vario perfect
the model number is located inside the door and starts with E NR
E -Nr WAS28462GB
thats the cover I am trying to open
there is a small drain hose, can you try to empty it
and then open the filter
i have done that and tried but it does not turn beyond a quarter anti clock wise
try to pour in warm water on the filter
you will have to turn it anti clockwise and then pull it out
i tried even with a plier
ok then it seems there is blockage inside
can you pull the washer out
and then take off the drain pump assembly ?
which washer ?
you mean the machine - ok :)
Ok i think this is going to be beyond my skills as the washing machine is quite well fitted into a small slot in a small room. Maybe I need to have someone come in and do it
oh but I think cleaning the drain pump completely should solve the problem
if a new pump is required then it will cost you around £55
ok will try tomorrow morning when i have a friend over to see if we can do it
can i contact you then ?
sure you can just pour in warm water on the filter...it might open...definitely something is stuck in there
is that pour water on the grey cover ?
if you want to get it done by a repair engineer then you can contact Bosch at 0844 892 8979 or www.repaircare.co.uk to book a local repair engineer
so that some of it goes inside that filter
okay will try that
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