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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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I have a bosch logixx 9 I have an E18 error which signifies

Customer Question

I have a bosch logixx 9
I have an E18 error which signifies a detergent pump being blocked. As per the manual I am trying to open the pump cover but find that it only rotates one quarter. I have tried pulling it out but it seems stuck. Can you help suggest how I can open this pump cover on the right hand bottom corner of the washing machine.
Submitted: 3 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 3 years ago.

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

starts with E NR

KevinWhiteJA :

and How old is it >

KevinWhiteJA :

you can also try to pour warm water on it to open it

JACUSTOMER-k6btwpi2- :

bosch logixx 9 vario perfect

KevinWhiteJA :

the model number is located inside the door and starts with E NR

JACUSTOMER-k6btwpi2- :

E -Nr WAS28462GB

JACUSTOMER-k6btwpi2- :

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JACUSTOMER-k6btwpi2- :

thats the cover I am trying to open

KevinWhiteJA :

there is a small drain hose, can you try to empty it

JACUSTOMER-k6btwpi2- :

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KevinWhiteJA :

and then open the filter

JACUSTOMER-k6btwpi2- :

i have done that and tried but it does not turn beyond a quarter anti clock wise

KevinWhiteJA :

try to pour in warm water on the filter

KevinWhiteJA :

you will have to turn it anti clockwise and then pull it out

JACUSTOMER-k6btwpi2- :

i tried even with a plier

KevinWhiteJA :

ok then it seems there is blockage inside

KevinWhiteJA :

can you pull the washer out

KevinWhiteJA :

and then take off the drain pump assembly ?

JACUSTOMER-k6btwpi2- :

which washer ?

KevinWhiteJA :

WAS28462GB

JACUSTOMER-k6btwpi2- :

you mean the machine - ok :)

KevinWhiteJA :

:)

JACUSTOMER-k6btwpi2- :

Ok i think this is going to be beyond my skills as the washing machine is quite well fitted into a small slot in a small room. Maybe I need to have someone come in and do it

KevinWhiteJA :

oh but I think cleaning the drain pump completely should solve the problem

KevinWhiteJA :

if a new pump is required then it will cost you around £55

JACUSTOMER-k6btwpi2- :

ok will try tomorrow morning when i have a friend over to see if we can do it

JACUSTOMER-k6btwpi2- :

can i contact you then ?

KevinWhiteJA :

sure you can just pour in warm water on the filter...it might open...definitely something is stuck in there

JACUSTOMER-k6btwpi2- :

is that pour water on the grey cover ?

KevinWhiteJA :

if you want to get it done by a repair engineer then you can contact Bosch at 0844 892 8979 or www.repaircare.co.uk to book a local repair engineer

KevinWhiteJA :

yep

KevinWhiteJA :

so that some of it goes inside that filter

JACUSTOMER-k6btwpi2- :

okay will try that

KevinWhiteJA :

OK...If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service ....Thanks :)

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