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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My whirlpool side by side f/freezer (with NO ice dispenser)

Customer Question

My whirlpool side by side f/freezer (with NO ice dispenser) . Freezer constantly icing up and fan inside freezer on constantly . Have defrosted it twice already and made sure the front floor level fan is clear of dust etc ... But problem still remains ? Digital display in fridge section showing correct temps according to manual .
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
The temperature on the front is what you are asking the machine to achieve, it may not be the actual temperature.

Where is it icing up?
On the rear panel, lower half?

Thanks
Customer: replied 2 years ago.
Its icing up on what looks like the heating element ? ( looks like a car radiator ) on the lower back panel of the freezer (with the covers shelves removed )
Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

That's the evaporator.

Do you have, and can you use, a multimeter?
You would need one to be able to test the defrost element.

Thanks
Customer: replied 2 years ago.

I don't , and I've never used one .

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

Without being able to test anything you're not going to be able to narrow this down to a single item.

You appear to have a fault in the defrost circuit.
When the evaporator blocks with ice, there's no circulation of cold air so the machine will run all the time, trying to cool and creating more ice.

This can be a faulty defrost element, faulty bimetal (the little box clipped on top of the evaporator), internal broken wiring or a faulty control board.

Sorry, you'll need to get someone to help you with the testing.

Thanks

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