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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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My tumble dryer iq700 is keeping on stopping showing the tank

Customer Question

My tumble dryer iq700 is keeping on stopping showing the tank full when is not !
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Can you post the E-Nr number of the appliance please?

It's on a label in the door recess.

 

How old is the appliance?

 

Thanks

Customer: replied 3 years ago.
E-nr WT46w567gb/16 fd 9109 200379
2 years old
Expert:  Techdesk replied 3 years ago.
Hiya,
The FD number is for a 2011 machine so, if your one is out of warranty now, the following will help you repair it.
(If it's still under warranty, I'd suggest getting Siemens in).

The fault you describe is normally down to a blockage in the pump that lifts the water up to the bottle.

As the water isn't pumped away, a float rises and presses on a microswitch to bring up the light and stop the machine.

Unplug the appliance.

take the top and side panels off (you may need the facia off to get the side panels off, also check underneath for hidden screws)

Follow the hoses from the water bottle down and you'll come to the pump and pump chamber.

Your pump should be on the right and will be hard to get to.
You'll need to remove other parts to get full access.

Take the pump out.
Clean it out thoroughly.
clean out the chamber.
ensure the hose isn't blocked.

Reassemble and try the machine again.

If all is well, it will be working again.
If the pump has failed, you'll need a new pump to sort things out.

Obviously, if you cannot do the work yourself, you'll need to get someone in.

You'll also need to have Torx drivers to take the screws out.

You may also find this helpful.

Copy and paste the following into a new browser window.

https://www.youtube.com/watch?v=HfFr9a_wgo4

Hope this helps
Let me know how it goes or if you need more help.
Thanks

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