How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

My tumble dryer iq700 is keeping on stopping showing the tank

Customer Question

My tumble dryer iq700 is keeping on stopping showing the tank full when is not !
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.

Hiya,

Can you post the E-Nr number of the appliance please?

It's on a label in the door recess.

 

How old is the appliance?

 

Thanks

Customer: replied 2 years ago.
E-nr WT46w567gb/16 fd 9109 200379
2 years old
Expert:  Techdesk replied 2 years ago.
Hiya,
The FD number is for a 2011 machine so, if your one is out of warranty now, the following will help you repair it.
(If it's still under warranty, I'd suggest getting Siemens in).

The fault you describe is normally down to a blockage in the pump that lifts the water up to the bottle.

As the water isn't pumped away, a float rises and presses on a microswitch to bring up the light and stop the machine.

Unplug the appliance.

take the top and side panels off (you may need the facia off to get the side panels off, also check underneath for hidden screws)

Follow the hoses from the water bottle down and you'll come to the pump and pump chamber.

Your pump should be on the right and will be hard to get to.
You'll need to remove other parts to get full access.

Take the pump out.
Clean it out thoroughly.
clean out the chamber.
ensure the hose isn't blocked.

Reassemble and try the machine again.

If all is well, it will be working again.
If the pump has failed, you'll need a new pump to sort things out.

Obviously, if you cannot do the work yourself, you'll need to get someone in.

You'll also need to have Torx drivers to take the screws out.

You may also find this helpful.

Copy and paste the following into a new browser window.

https://www.youtube.com/watch?v=HfFr9a_wgo4

Hope this helps
Let me know how it goes or if you need more help.
Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions