according to the washing machine manual the machine is fitted with a self protection mode. This kicks in when there is a supply problem (line voltage, water pressure etc. It seems to stop the machine working.
We are on normal water mains and electric mains. The machine starts to take on water, then stops before it has taken on enough water to start the washing programme. It then sits doing nothing until the programme has time-lapsed.
Thank you. I can call the engineer with confidence now. I will rate your answer when the engineer has been.
Sorry about the delay in getting feedback to you, but the machine has only just been repaired today. As you correctly diagnosed, there was a genuine problem. A new pump and circuit board were replaced today under warranty. This was after an officious woman at Beko warned me that if there was not a genuine problem we would have to pay a substantial callout fee. When the engineer arrived, he activated a self-diagnostic program that we had not been told about. Why couldn't we have been told how to activate this? We would then have known whether it was a genuine fault or not immediately, saving you the bother and us the worry. This program told the engineer what the problem was and what parts would be required, but he had to order them, hence the delay. Your service was exceptionally good considering you hadn't even seen the appliance. You still managed to get it absolutely right, while people at Beko needed to attend the house before being able to diagnose the problem. Excellent work. Thank you very much.