Hi, welcome to Just answer
How old is it ?
and do you hear a hum from the bottom of the washer ?
Hi Kevin - it's about 4 years old
When the OE light flashes and it doesn't empty there is a humming noise -sounds like it's coming from the control panel
OE is a drain error and is displayed when the washer is unable to drain water....if you have already cleaned the drain pump filter, drain hose and the drain pump assembly then it is the drain pump that is bad and will need replacement
you can also pull the washer out and then take the drain pump out to clean it
Is that easy to get out?
Yes you will have to disassemble the washer
sorry I mean remove the cabinet cover
then separate the pump hose, the bellows and the circulation hose assembly from the pump assembly
to remove the cabinet cover the top cover has to come off
then the front cover should be removed
are you willing to do this yourself ?
Yes. We live in France and if we call out a technician it costs a fortune, so we will give it o go now.
OK, give me a moment I will tell you how to remove the cabinet cover
With the Unit unplugged...1. Unscrew 7 screws on the Rear Frame.2. Disassemble the Rear Frame.3. Pull the Control panel forward.4. Disconnect connectors.5. Unscrew 5 screws.6. Disassemble the controller assembly.
after this you will have to remove the top plate
To remove the top plate1. Open the Lid.2. Unscrew 4 screws.3. Disassemble the Lid Assembly.4. Pull down the Dispenser by pushing hooks.5. Put a hand into the dispenser hole and hold the top plate.6. Push backward using an opener and lift the top plate.
Then after the top plate is removed1. Unscrew the 2 screws from upper side of the cabinet cover.2. Unscrew the screw from filter cover.3. Put a flat (–) screwdriver into the both sides ofthe filter cover, and pull it out.4. Unscrew the 2 screws from the lower side of the cabinet cover.5. After this you can easily remove the drain pump assembly
or if you just want to clean it you can remove the two screws as I said earlier from the lower side of cabinet cover and then pull the filter out and then clean the drain pump & hose assembly as much as you can
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks
OK. We cannot get the front panel off because of the rubber door seal.
then you will have to take that off as well, there is a screw in there to remove it...or you can try another method that I have advised you
Ok done it! Hope we can get it all back together again!! Found quite a few bits of wires form bra's! Have a horrible feeling that its the pump though. Thank you for your help!
I think it should be solved now :) You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day
We have tried to rate you as EXCELLENT but it is not letting us rate you. It says you have not finished answering? We've taken the pump apart and all seems fine. At least we know how to do it for next time!!
Ok I will exit it and you can rate it so that I get paid for the assistance :) Thanks
Still can't rate you! Sorry for being a pain!
oh may be there is a bug
I will Save & Exit this and then you can come in here later to rate it