Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
About 3 years
OK, please unplug the washer for around 3-4 minutes
after this plug it back and simultaneously press & hold the START button for around 15 seconds
let me know how it goes
Should I select a wash cycle before pressing & holding START button?
ok, please check if the error appears again
Did that help ?
It did not display the flashing PAUSE and seems to be counting down bit the drum has not started turning-although it may just be because of the phase in the cycle (it was part way through a cycle when I tried this).
ok I think it was stuck and now it has reset the control...let me know how it goes
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Hi Kevin. I let that cycle finish but it did not wash, neither the drum turned nor the countdown reached 0, it seemed to stick at 0:01 for a while then went back to 0:38 (part way through programme) I then turned it all off unplugged for 4 mins, held START for 15 secs then tried to restart but again the flashing PAUSE sign comes up.
OK, can you pull the washer out and then try to clean the drain pump assembly completely ?
OK, done. A bit gunky but didn't seem to be blocked.
ok please check it and tell me if the drum moves
By switching on and trying a cycle?
try any short cycle
Nothing seems to be happening. I should add that the little clock icon for "Delay time to end" is illuminated all of the time. ?Should this be the case? I can't get it to disappear.
OK, can you take the control panel off...there is a pressure switch located...it has a small hose attached to it..you will have to clean that hose and give some taps on the pressure switch, let me know how it goes
Can I take the control panel off? the whole thing is built in.
Yes you can
I assume the control panel is at the top of the machine containing the electronic display and buttons (sorry for sounding like an idiot) I have removed this but can't see any pressure switch or hose!
Yes that is right
can you tell me its complete model number
Kevin. I have been a complete moron. It's a Smeg WMI 12C7 not a Bosch. Sorry.
:) no problem..that is what I thought...I was checking Smeg only
I don't have any other number, just a Smeg WMI 12C7 built in.
there is a pressure switch in the control
if the drum is still not turning then it seems the motor is bad and will need replacement
this is how the pressure switch looks
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Pressure switch located (It's white in this machine) Hose cleaned and I tapped the switch as you said. Machine reassembled but still the same flashing PAUSE sign initially and drum doesn't turn. It's making all the appropriate clicking/switching noises but doesn't do a wash cycle. Am I correct about the clock logo? Should this not appear in a normal cycle? If so any suggestions as to how to get rid of it?
As the water fills but the drum wont turn so it is the motor...I believe the control is fine
you have already tried to reset it as well by pressing the START button
try to clean the START/PAUSE button as well
At the moment it has got to the end of the short superfast 15 min cycle. The drum has been turning a few times but again it seems to be stuck at 0:01 in the rinse phase. Have cleaned all buttons on the panel.
most likely the motor has to be replaced
OK. Thanks for trying. I'll give the company a call.
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