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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Good morning my microwave has just got a message saying locked

Resolved Question:

Good morning my microwave has just got a message saying locked and i cannot use it.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the model number of the appliance please?
It should be on a label in the door recess

Thanks
Customer: replied 3 years ago.
NN-cf778s
Expert:  Techdesk replied 3 years ago.
Hiya,
To remove child lock, press the stop/cancel key 3 times, quickly.

If you press the start key 3 times, it enables child lock.

If it won't unlock, I'm afraid it suggests an electronic board fault.

Hope this helps
Let me know how it goes or if you need more help
Thanks
Customer: replied 3 years ago.
Its un locked but now i get H97 and still cant use it
Expert:  Techdesk replied 3 years ago.
Hiya,
H97 is a serious fault.

Unplug the machine, wait 5 minutes then plug in again.

what happens?

Thanks
Customer: replied 3 years ago.
Same thing happens,its under 1 year old as well
Expert:  Techdesk replied 3 years ago.
Hiya,
You'll need to contact Panasonic (or your retailer if you prefer) to have them come and repair it.

H95 is a magnetron/Inverter board fault.

It's not something you'll repair by pressing buttons.

Sorry, not good news or a simple fix.

Give them a call and they'll sort it out for you.

Hope this helps
Thanks
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