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drcool299
drcool299, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2086
Experience:  I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
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Refrigerator/freezer is showing code 5U instead of the usual

Resolved Question:

Refrigerator/freezer is showing code 5U instead of the usual -18. What is wrong and how can it be put right? I know the door was not fully shut for a few hours. Door is now shut and fast freeze switched on.
Submitted: 3 years ago.
Category: Appliance
Expert:  drcool299 replied 3 years ago.

drcool299 :

Hello, do you have a model number please?

drcool299 :

have you tried unplugging the unit for more than 5 minutes, and see if the unit would reset by itself?

Customer:

Model no. - KG36P320GB/11

Customer:

No

Customer:

Thanks for the switch off for 5 minutes, this appears to have worked!

Customer:

Thanks.

drcool299 :

Hello, Glad the reset procedure works. The 5U code could have been to tell you that the door was open for quite a long time and when you un plugged it, it reset the error code. Glad I was able to help. You are very much welcome. Thank you for using this service.

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