Hi, welcome to Just answer
Please tell me its complete model number
how old is it and have you tried to clean the water inlet hose/valve ?
Customer: Brand new yesterday
ok, please check the inlet hose
Customer: All checked, no blockage
Can you provide me with its E nr
Customer: Where will I find number
inside the door
Customer: Now the door won't open
can you see if the water is still in there ?
or it has not filled at all
Customer: Few numbers
Customer: feels wet in drum
was32760gb is the model number
Customer: 12:59 PMwas32760gb/46 fd 9402 200023
Customer: that one?
Customer: I did the first wash with nothing in drum, is that the problem?
I think all is good with the washer
the door wont open if the cycle is not finished and water is still in there
Customer: so just try again with clothes in it?
Yes that is right
if you want I will stay here and you can try it
Customer: sorry to be so thick about it, very technical these machines!! 😊
I understand, no problem... it usually happens when you are using something for the first time :)
Customer: can hear water running but machine still saying tap closed?
Customer: and beeping at me
how was it installed ?
I think it is better to contact Bosch as the unit is still under warranty
Customer: Just delivered, we took brackets off and set it up
Customer: Can see water going in
water is going in and you still get tap closed error ?
Customer: Yes although I touched on button and it goes, then washes a bit, then tap closed and beeping starts again
Customer: Actually all going now without anything going off!
the water pressure is good ?
Customer: Occasional bleep and message, think I will get Bosch to come and look at it
yes but I just want to know if you followed the installation instructions that were there with the washer ?
Customer: Yes all done as per instruction
Bosch recommends that before the first wash you should run the machine empty as you did but Turn the tap on. Pour into compartment II:
– approx. 1 litre water
– detergent (dosage according to the manufacturer's instructions for light soiling and according to water hardness)
Set programme selector to Easy-Care 60 °C and press $ Start/Reload. At the end of the programme, turn the
programme selector to Off
this is as per the installation instructions, so did you follow this as well ?
Customer: I have nothing that says that, but I will try it now.
in old washers tap closed error usually appears if the supply hose is kinked or water pressure is low
let me know how it goes
Customer: Thank you
did that work ?
Customer: Yes it seems to going ok, no messages, no bleeps.
Customer: You are a genius
Customer: Thank you so much
:) You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day
Customer: Will do 😊