How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

My bosh classixx6 1200 express is stuck mid program due to

Customer Question

My bosh classixx6 1200 express is stuck mid program due to power cut
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you explain some more on this please?

Has the power been restored?
What happens when you try and use the machine now?
Has it stopped full of water?

Thanks
Customer: replied 3 years ago.

The time shows 45 left it willnot move have tried turning off and restart keeps going back to 45 on timer unpluged for 2 hrs tried again same result

Expert:  Techdesk replied 3 years ago.
Hiya,
Has it stopped full of water?
If you cancel the program and select spin only, what happens?
What caused the power cut? was it the machine?

Thanks
Customer: replied 3 years ago.

Machine did not cause power cut line fault it had just emptied when power went off was due to go to rinse and spin have just tried spin only drum did not move heard suction of water draining now stuck on 1

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, so the drain pump runs but no motor action.

Cancel and select any wash program.
Does it fill with water?
Does the drum turn?

Any flashing lights or error codes?
Can you post the E-Nr number from the label in the door recess?

Thanks
Customer: replied 3 years ago.

Turned to program shortest wash water in drum not move number on door can only make out some of it e nr wae 243664 gb that all I can clearly see

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

If you put it to spin only it should pump out.

You have a fault in the motor circuit.
I'm surprised you aren't getting an error code as your machine does report them.

The first thing to check would be the carbon brushes on the motor.

If you tilt the machine rearward till it's almost on it's back (support it) you should be able to see the motor and either side of it the back end are the carbon brushes. (in holders).

Take them off and see if they have worn out.

Let me know what you find.
Thanks