How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

How do I reset machine?after shutting item in door there was

Customer Question

How do I reset machine?after shutting item in door there was a leak until I turned off and opened door using emergency device near pump outlet. It is now flashing on 400 in spin list and flashing rinse and spin lights while beeping.i turned it off for 30 mins at mains with door shut but the same flashing is occurring.please can you help?
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the E-Nr number of the appliance please?
It should be on a label in the door recess.

If you number the column of 5 lights with 1 at the top, which numbers flash?
Do the same with the column of 4 lights if any of them are flashing.

Thanks
Customer: replied 3 years ago.

W12S140GB/30


first column 4th one down


second column 3rd and fourth down saying rinse


wash

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, is the number 4 in the column of 5 and 3 and 4 in the column of 4?

The service information doesn't show any markings such as rinse.

If it is, I'm afraid it's not corresponding to a fault code.

Try erasing the stored error codes, see if it sorts it out.

Turn the knob to off.
Close the door.

Turn the knob to 6 o'clock position.
Wait 2 seconds.
The start/pause should begin flashing.
Press and hold the spin button.
Turn the knob to 7 o'clock position.
Wait 2 seconds.
Release the button.
Turn the knob to off.


Let me know what happens.
Thanks
Customer: replied 3 years ago.

hi, the number 4 is in the column of 5 and the others in the column of four. tried the error things but didnt seem to work. lights still flashing. will try once more incase i made a mistake

Customer: replied 3 years ago.

tried again.lightsstill flash in columns

Expert:  Techdesk replied 3 years ago.
Hiya,
Sorry, I need more detail.

Was the number 4 in the column of 5 and 3 and 4 in the column of 4?

Are you able to select a new program?
Did you manage to erase the codes and select a new program?

Thanks
Customer: replied 3 years ago.

no. the lights are still flashing and cannot change programme


4 in column of 5' 3 and 4 in column of 4.thanks

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, that's really strange as the machine is showing a code that doesn't appear to exist.

Sorry, as it's not erasing the codes it would suggest a board fault.

However, I can't believe a leak would do this.

Unplug the machine.
Take the rear panel off.
Is there water in the base?
Dry it up if there is and see if it works.

Let me know what you find.
Thanks


Customer: replied 3 years ago.

machine has switch to mains on wall.integral.cant remove panel on my own suspect water at base. will phone siemens tomorrow thank you

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Good luck with the repair.

Thanks