How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Hi, my grill works fine but the oven and fan never come on

Customer Question

Hi, my grill works fine but the oven and fan never come on though it lights up. The clock is set but the duration symbol always stays on
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the model number of the appliance please?

Have you tried turning the power off for 10 minutes, turning on and setting the clock from a fresh start?

If not, can you try that?

Thanks
Customer: replied 2 years ago.

Hi ,


 


I am turning it off now for ten minutes


 


it says on the booklet for model no,


zks5010


zks5020


zks5030

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.
We'll see what happens when you try setting the clock this time.
Hopefully it will work

Let me know the outcome.

Thanks
Customer: replied 2 years ago.

No, the duration light comes on still when I set the clock and the oven will not come on

Attachments are only available to registered users.

Register Here

Expert:  Techdesk replied 2 years ago.
Hiya,
Thanks for that.

Assuming you've done it correctly (I think you will have as you are following the instruction book) it points to a faulty clock/timer.

If you have good diy skills it would be possible to bypass the clock so the oven works.

How are your diy skills?

Thanks
Customer: replied 2 years ago.

Alright go for it.

Attachments are only available to registered users.

Register Here

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, isolate the power to the appliance and gain access to the rear of the clock and it's wiring.

To gain access, you need to take the top of the cooker off and slide it rearward, you don't have to unplug it or disconnect wiring, simply release it and slide it rearward.

Screws should be at the underside of the top, at the rear, you may need to take the side panels off to get to screws on the side.

Take the screws at the rear holding the top out.
Slide the top forward a little to release it at the front, lift and move it rearward so you can get to the timer.

Once you get to the timer and it's wiring, look at the wiring and the connections they go onto.
The connections should be marked on the circuit board.
Let me know the markings.

If not, take a photograph of the rear of the timer and it's wiring, then post it here.

Thanks
Customer: replied 2 years ago.

here you go


 


Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, thanks for that.

I can't see the markings but the brown wires on the right are the connections you need.

You need to take them off and join them together electrically.
Insulate and then reassemble the machine.

The clock will still come on flashing so you can set the time.

The oven should now work as the clock/timer no longer controls it.

Hope this helps
Thanks
Customer: replied 2 years ago.

I did as you suggested but the duration light is still on

Expert:  Techdesk replied 2 years ago.
Hiya,
Yes, it will always be on.

There's no change to the clock and it's display.

What you've done is bypass the clock so the oven works manually.

Have you tried the oven?

This isn't a fix for the clock, it's a fix for the oven.
If you want a fully working clock and timer, you need to replace the clock.

Thanks
Customer: replied 2 years ago.

no i am afraid not

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, does anything at all happen when you try the fan oven?

Thanks
Customer: replied 2 years ago.

No nothing but I notice a connection is off it is a green and yellow wire, would you like a picture?

Expert:  Techdesk replied 2 years ago.
Hiya,
Green and yellow is an earth wire, it will have no effect on the operation.

I don't think the fault is with the timer, as bypassing it would have got this working.
The symbol you have up may be the manual symbol?

Take the top off again and look at the switch for the main oven.
Find the marking P2 on the switch body.
Follow the wire from that connection back and it comes to a cut out thermostat.
Temporarily bypass the thermostat by linking the wires together.

Try the oven.
Does it now run?

Thanks
Customer: replied 2 years ago.

No I am afraid you are loosing me now.

Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, lost you at what point?

Thanks
Customer: replied 2 years ago.

I cannot see a marking p2

Expert:  Techdesk replied 2 years ago.
Hiya,
OK, take the switch out and look closely at it, the markings are there at the side of the contacts or on the underside.

Thanks

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.