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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9565
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a built in siemens coffee machine but only a small issue

Customer Question

I have a built in siemens coffee machine but only a small issue where the coffee comes out one of the chrome spouts has dropped lower down than the other what can I do to fix this
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hi sorry to hear that.
How old is your coffee maker?
Also may I have the model #?
thank you
Customer: replied 3 years ago.
Its 3 years old and the model number is XXXXX
Expert:  Michael replied 3 years ago.
Thank you have you run a descaling process in that yet?
Customer: replied 3 years ago.
Yes descalling,calc and clean as we use it weekly
Expert:  Michael replied 3 years ago.

thank you for that,
does yours have its own water supply or do you need to fill it?
Customer: replied 3 years ago.
We fill it
Expert:  Michael replied 3 years ago.
Ok thanks, XXXXX XXXXX a problem wit an internal seal and its quite a job to do this for most people. But if you have few basic tools and are handy, I can direct you where to get the repair kit.
Or if not where you can send it in for that task.
Please let me know.
I will stick with you til this is fixed one way or another but
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you XXXXX
Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Hi michael,we are quite handy so where will I get the repair kit please
Expert:  Michael replied 3 years ago.
Thank you,
please try Espares first for the seals kit.
LET ME KNOW WHAT THEY SAY, WE NEED TO USE A DIFFERENT SUPPLIER FOR THAT?
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Outside the UK? Call us on: +44 (0) 20 7717 5046.

Customer: replied 3 years ago.
Do you have an Irish supplier
Expert:  Michael replied 3 years ago.
Please try this # Outside the UK? Call us on: +44 (0) 20 7717 5046.
Customer: replied 3 years ago.
Ok will contact them
Expert:  Michael replied 3 years ago.
Keep me posted-)

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