Hi, welcome to Just answer
How old is the Dishwasher?
You will have to pull the unit and then remove the bottom panel to clean it completely
after this is done lay the unit by around 45 degrees so that if there is any water it drains off completely
Hi KevinCan't remember exactly but we think it is three years old.Ok - This will take a few mins - Will you still be around?
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Hi Kev - can you clarify what you mean by bottom panel - I have pulled it out and can see screws to the side panels which overlap a silver panel at the back (bottom) which has the cold water pipe, water outlet pipe and electrics going into it
by water outlet if you mean the drain pipe then please try to to clean it
I was talking about the plastic cover located on the front bottom of the dishwasher...after you have taken this out, you will see the drain pump which you will have to take off ...after you take it off just clean it and make sure nothing is stuck in there..try to move the impeller as well...let me know how it goes
Ok thanks - with you saying pull washer out I thought you meant the back :)Hi - I have removed the drain pump as suggested there is nothing stuck in it, it all looks very clean. The impeller moves freely too.
lay the unit by around 45 degrees so that if there is any water it drains off completely
Done, and removed hose, blew through it to ensure it is clear too.
ok, can you try to run it again and check if the problem is still there
Ok will do - shall I put bottom panel back together first or just try it out?
you can also try like this if you want
Hi again - no success - I can hear the cold water going in but then it all goes silent, nothing happens
Just as before
OK, if you open it the water is still cold ?
the problem is with the heating element that will need replacement
this will cost you around £55
+ cost of repair
as it starts and then stops immediately so it seems the control is fine
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ok cheers XXXXX XXXXX for your help.