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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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hi my delonghi microwave has just stopped working and only

Customer Question

hi my delonghi microwave has just stopped working and only 3 months old. tried changing the fuse and started to work again but then blew the fuse and is now dead, it doesn;t even light up. Any ideas? Thanks
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Did you change the fuse in the plug or inside the microwave?

Thanks
Customer: replied 3 years ago.

HI, we changed the fuse in the plug and the microwave

Expert:  Techdesk replied 3 years ago.
Hiya
OK, the one in the microwave normally blows when there's a problem with the door switches.
If they don't switch correctly, together, then the fuse blows.
It will also blow if there's a short circuit within the appliance.

As it's now totally dead it would point to a failure of the electronics.

As it's only 3 months old, you should really be calling them to have it repaired.

If you try to repair it yourself, it could end up costing as much, or more, than the appliance cost.

Are you looking to repair it yourself?

Thanks
Customer: replied 3 years ago.

yes we are as we paid cash for the microwave and cant find the receipt

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

You'll need to strip it apart and test the fuses first.
After that, check the circuit board(s) for any obvious damage.

Do you have, and can you use, a multimeter?

Thanks
Customer: replied 3 years ago.

yes we have and can use a multimeter

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, the magnetron should read less than 1 ohm across it's terminals.
You'll also need to check the microswitches as well as the items detailed previously.

Be careful working on the microwave though, it can store a charge in excess of 4000 volts even when off.

Good luck with it, I have a feeling it's going to be an expensive repair though.

If you call for repair, they should be able to tell the age of the machine.
If it's come from a fast moving seller, the serial will show it's still under warranty.

Thanks
Customer: replied 3 years ago.

hi thanks for that we are trying to contact argos/delonghi re the warranty which is a bit of a nightmare as noone picks up the phone, been on line approx 20 mins now, this is a joke

Expert:  Techdesk replied 3 years ago.
Hiya,
No problem.

How much did you pay for it? roughly.

Thanks
Customer: replied 3 years ago.

is was on offer, reduced from £139.99 to £69.99

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Whatever has gone wrong, it's very likely going to cost you more than £70 in parts.

Sorry, I'd keep pushing at Argos / Delonghi to see if they'll repair it, even on a one off.

Good luck with it.
Let me know what they say.

Thanks
Customer: replied 3 years ago.

thanks will do

Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks