Hi, welcome to Just answer
How old is it ?
Guess around 5 years.
it drains fine and fills fine ?
OK, there is a small thin hose located at the top of the unit
What do you me to do with this small hose?
you will have to remove the top of the unit... identify the pipe coming from the softener compartment, detach and clean it
this hose is attached to a pressure switch..give some taps with the back of screw driver on that pressure switch as well
I believe this should solve the problem
OK will try that over the weekend to see if that fixes the problem. Thanks for your help and is it possible to contact you again?
Sure, If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service....Thanks
Hi Kevin, Last weekend I took the top of the washing machine off and as you suggested removed the two hoses that were connected to the top of the detergent drawer. Both were clear without any blockages so installed them back again but problem of fabric conditioner not being drained out of the detergent drawer is still the same. One question: there are three compartments in the detergent drawer e.g. Normal Wash - Fabric Conditioner - PreWash but only two hoses. How does this work and is there anything else you can advise?Regards,Garty
Thanks for getting back to me, I will check this out at the weekend and let you know. I will also take some photos this time so you can see the arrangement under the top cover.