Hi, welcome to Just answer
Please tell me how old is it ?
and can you take its back off to check the belt & bearings ?
I think it's roughly 4 to 5 years old, maybe slightly older. And yes I have the back panel off
and the belt is fine ?
It looks to be, I have only had a quick look not a very close look
ok please check, if the belt is fine then the problem is with bearings which will require replacement
Ok I'll check now give me a couple mins
ok..replacing bearings is not too easy as you will have to take the top off and then the rear off the unit
The belt looks fine no visible breaks or tears
then the controls, screws ..drum drive pulley and drum shaft to remove the drum from container
its time to replace the bearings
I had looked on other online forums and seemed to indicate the same, I've tried to find parts online for this model and haven't had success,
I dont think hotpoint sells bearings separately and it comes with the drum unit so this repair/replacement will cost you around £25 for new bearings + replacement cost if you get it done from a engineer ...I wont recommend replacing the drum unit completely as it will cost you around £220 so it is better to buy a new washer
you can try ebay to check if you are able to get bearings
The engineer cost is that just the cost of the part, what would be a rough estimate of parts and labour
you can contact Hotpoint or www.repaircare.co.uk to get a repair quote
Ok thanks for the help
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