Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
I do not know how old it is. It is fairly new, the kitchen was put in before I bought it, I would guess it's a couple of years old at the most.
I do not know how to get the model number for the hob, is it the same as the oven
Yes it same...usually located on the top of the hob
OK, can I come back to you later? I need to get home and check it!
Sure no problem Sarah....the clicking usually appears due to a bad igniter however, you can get back to me with the model number and I will help you...Thanks
Siemens IQ500 is type of appliance
model number starts with E nr
OK, as you have already cleaned it then the problem is with either of the ignition switches which is stuck or the problem is with the Igniter itself that will need replacement
Can you recommend a service engineer. Or do I need an electrician?
You can contact www.repaircare.co.uk to get a quote..or call Siemens at 0844(NNN) NNN-NNNNto book a repair
If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Have a Good Evening Sarah...Thanks
Thanks Kevin - wish we could have solved the problem between us!
But thank you