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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Our dishwasher seems to be stuck on a repeat cycle (without

Resolved Question:

Our dishwasher seems to be stuck on a repeat cycle (without anything actually being properly cleaned!) there are two symbols showing on the display panel, a star/snowflake and two interwoven arrows. Don't know if these are relevant but can't seem to get the panel to clear...
Submitted: 3 years ago.
Category: Appliance
Expert:  Rob replied 3 years ago.
Welcome, my name is XXXXX XXXXX I will be helping you with your problem today. If anything isn't clear, please just ask me.

When you sy its stuck on a cycle, does it sound like ther is a pump running constantly?
If so, does it stop when you open the door?

Are you able to pullthe machine out from under the counter?

Thanks
Rob
Customer: replied 3 years ago.
Yes it sounds like it is constantly on wash cycle but it does stop when I open the door. I can't really pull the machine out as it is sealed in.
Expert:  Rob replied 3 years ago.
Hi Sally

Thanks

Can you open the door and pour some water into the machine so that its above the filters and you see it clearly.
Close the door and starta cycle.

Wait for the noise to start and wait a minute. Open the door and tell me whats happened to the water

Thankjs

Rob
Customer: replied 3 years ago.
Water seems to have drained away
Expert:  Rob replied 3 years ago.
Hi Sally, great news.

The two lights are a red herring
One is to fill the salt, the other the rinse aid.

It sounds like the machine has water in the base, where the pumps are.

This sets the flood guard and the discharge pump will run continuously in an effort to protect the electrics in the base.
Turn off the electric.

Remove the lower kick panel and you will see water in there. Carefully dry it up

The machine should now be reset.
If this re occurs you have a leak and will need to find it and rectify it .

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob



Customer: replied 3 years ago.
What is kick panel?
Customer: replied 3 years ago.
Relist: Incomplete answer.
Expert:  Techdesk replied 3 years ago.
Hiya,
My name is XXXXX XXXXX I'll be assisting with your problem now.

Rob has diagnosed the most likely cause of the problem.

Look below the door of the dishwasher.
You'll need to take the kitchen unit plinth off first.
Then, you'll see the metal plate at the bottom front of the dishwasher.

Unplug the appliance.
Take the metal plate off.
Move any wiring out of the way and any insulation.

Reach in with a sponge and remove any water in the base.
Once removed the anti flood device will reset and you can use the machine again.

If it starts washing then fails with the same problem, you have a leak.
Check the base again.
If there's more water there, you'll need the whole machine out and the side panels off to find the leak.
Once you find and cure the leak, it will work as it should.

If there's no water in the base, it's going to be restrictions/blockages in the pressure system causing the device to stay on.
Again, the whole machine has to come out so you can access the parts that require removal and cleaning.

Check it out, see how it goes and get back to me if you need more help.

Hope this helps
Thanks
Expert:  Rob replied 3 years ago.
Hi Sally

I see my friend has helped answer your query about the kick panel, sorry, I was away from the computer for a short while.

Please trythe advice of drying out the area under the wash chamber.

Any problems, just let me know.

If all is well, please dont forget to rate, as this is how we get credit for helping you today with this problem

Rob

Customer: replied 3 years ago.
The trouble I am having is that the front of the dishwasher is part of our fitted kitchen so access is difficult.... Is there anything else I can do? Ps sorry for delays in reply. Trying to do this around child care!!
Expert:  Rob replied 3 years ago.




Hi

No worries about the delay

Im afraid the wooden plinth has to come off to get access to the machines kick panel.
The only other altrnative is to drag the whole thing out, which is even more dismantling of cupboards.
If you prefer can get an all in quote for someone to do t for you, I would just need your postcode.

Sorry !
Rob

Customer: replied 3 years ago.
I can get the wooden skirting board off, but can't seem to get access to anything else that looks like it could be removed. Please can you either give me further advice and/or let me know how much it would cost for an engineer to come out. Thanks
Expert:  Rob replied 3 years ago.
Hi Sally

sorry you cant seem to get the access you need here

Please let me have your postcode and Ill get you an all inclusive quote.
This will include the call out, all labour, all parts and the dreaded VAT

Thanks
Rob
Customer: replied 3 years ago.
Thanks. Eh20 9dg
Expert:  Rob replied 3 years ago.
Hi Sally
Great, thanks

The quote is £149

The scheme is run by a Company called Repaircare

Call them on 0843(NNN) NNN-NNNNand they will make an appointment with you.

Can I ask you to take a moment to rate me using the smiley faces, as this is the only way I get credit forr helping you with this over the last few days

Many thanks
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience: 20 yrs. experience with a major worldwide manufacturer.
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