How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Hello I have a Bosch fridge freezer KE-KDN30X03GB. It has

Resolved Question:

Hello

I have a Bosch fridge freezer KE-KDN30X03GB. It has suddenly stopped freezing and the fridge part does not get cold. I have left it off for 12 hours, switched it back on and air is coming through vents in the freezer section but not freezing. There was some water in the tray at the back which I emptied. Any ideas please and thanks for your help.

Suzanne
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
At the bottom rear is the compressor, a black pot shaped item.

Is this running?
If it is, is it very hot?

Thanks
Customer: replied 3 years ago.
Hi

The black pot shaped object is cold. I put my hand on it and could feel a small vibration. Then it clicked and no more vibration.
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, thanks for that.

Sounds like you need a new compressor.
It's unable to start up and pump the refrigerant around.

If you monitor it, you may find the compressor is doing this on a regular cycle.
Trying to run then clicking off.

Unplug the machine.
Take the cover off of the electrics on the side of the compressor.
Unplug it from the compressor and check to see all looks ok.
If it is, plug the unit back into the compressor and refit the cover.

If still the same, I'm afraid you'll need to get a refrigeration engineer in to replace the compressor.

It will be an expensive repair I'm afraid.
To change the compressor and regas the machine should cost around the £200 mark (if you have a refrigeration engineer doing it properly).

How old is the machine?

Thanks
Customer: replied 3 years ago.
Hi

I watched it for a while and yes, it is clicking on and off. I am not confident enough to unplug its bits.

I think the machine is about five years old so it might be worth repairing under the Bosch repair scheme where you have to sign up for 12 months. Any thoughts on this?

Thank you very much for your help.

Suzanne
Expert:  Techdesk replied 3 years ago.
Hiya,
Yes, it's the better option for repair.

It's a pity you can't take it apart to check though, there's a small chance it's the part that plugs in that's causing it.

However, if you get Bosch out, they'll sort it out for you and you'll have a years cover too.

Good luck with the repair.

Thanks
Techdesk and other Appliance Specialists are ready to help you