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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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When the main switch is off, the program button remains on.

Resolved Question:

When the main switch is off, the program button remains on. When I switch on the main switch the program button remains on. The unit will not start when I close the door. I have checked drainage and intake filter for blockages they are free

How do I get the unit to start
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Can you post the make and model number of the appliance please?
Once I know this, I'll see if I can assist.

Thanks
Customer: replied 3 years ago.
The machine is a Bosh. Where can I locate the Model No. The I original information that I provided was slightly incorrect. When the main switch is off the program buttons are also off. When I put the main switch on the program button from the last cycle automatically comes on. Closing the washer door does not start the cycle
Expert:  Techdesk replied 3 years ago.
Hiya,
I'll guess that it's a dishwasher.
If it is, open the door, the E-Nr number is XXXXX faintly etched across the top of the inner door.

Thanks
Customer: replied 3 years ago.
It is indeed a dishwasher. The E Nr No. Is SGV 431 3GB/13
Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

Try cancelling the existing program.

Turn the machine on.
If you have 3 program buttons, press and hold the 2 outer ones together until it resets.
Then, close the door.
It should end a program.

Next, select a program and start it.

What happens?

Thanks
Customer: replied 3 years ago.
How will I know when it has reset. Do I have to hold the two buttons down for a fixes period of time
Expert:  Techdesk replied 3 years ago.
Hiya,
At least 10 seconds.

Thanks
Customer: replied 3 years ago.
The original program button is still lit up when I reopened the door. There are four programme buttons in the panel
Expert:  Techdesk replied 3 years ago.
Hiya,
OK, number the buttons with 1 on the left.
Press and hold 1 and 3 to cancel.

Not sure what you mean by the light being lit when you reopened the door.
If you pressed and held the correct buttons, then it would reset.

Thanks
Customer: replied 3 years ago.
Thank you for your prompt and positive responses. The machine is now running. I should have been more specific with regards XXXXX XXXXX statement relating to the light. I meant the red indicator on the program button.
Once again thank you for your valuable assistance it was money well spent
Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for letting me know how it went.
Glad you got it working.

Hope this helped
Thanks
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