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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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UHi, I have a neff combination oven and the problem is it doesnt

Customer Question

UHi, I have a neff combination oven and the problem is it doesn't work on any of the microwave settings it runs for 23 seconds and stops but doesn't even heat up an eggcup full of water.
It does work on the hot air and grill settings ok.

Thanks

Peter
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.

Hello,
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
May I have full model #?
Also how old the unit is?
And what exactly happens when the unit quits after the 23 seconds?
Thank you Peter.
Tech Michael

Customer: replied 3 years ago.
Model no is: H5972NOGB
FD 8710
GO7290224

Think it about 6-8 years old!
After it stops it says appliance cooling as it always did!
Cheers
Peter
Expert:  Michael replied 3 years ago.

Thanks Peter,
do me a favor, I think I know the problem but to be sure,
I need a bit more info.
Please let me know if it sounds exactly the same when it does run, and if it heats a small amount of water even a little?
Thank you
Tech Michael
Customer: replied 3 years ago.
It does sound exactly the same as normal but doesn't even heat an egg cup full of water.
Peter
Expert:  Michael replied 3 years ago.
Thanks Peter.
This is one of two things hear that has failed.
The trouble is a component, it is called a magnetron. Its fairly easy to replace but you will need to open the unit to replace that part.
A word of warning is in order here.
MICROWAVE OVENS CAN CONTAIN LETHAL VOLTAGES EVEN WHEN DISCONNECTED FROM POWER!!!
I can help you do this safely though.
You will need some basic hand tools for this and I will also let you know the best place to get that part.
But since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you XXXXX
Customer: replied 3 years ago.
Ok Michael thanks for your help!
Where is the best place to get the parts
Thanks
Peter
Expert:  Michael replied 3 years ago.
Hi Peter,
below is the best place for price and quality for this magnetron.
Please don't try to do this repair without my advice!
For safety reasons.
Also so we can remain together until you have the part and so I can help you at mo additional cost please rate kindly now before closing this page.
Thank you
Tech Michael

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Michael and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Hi Michael,
If you can give me some help with the magnatron swap it would be appreciated.
Kind regards
Peter
Expert:  Michael replied 3 years ago.

Hi Peter,
when you open the chassis case to get to the magnetron make sure you dont touch the large capacitor!!!!
then you can access and remove the old mag and replace it.
I will be here all day tomorrow for additional advice on this if you need it.
Thank you
For your patience.
Customer: replied 3 years ago.
Thanks Michael,
Is it possible to discharge the capacitor or is it easy to keep out of its way?
Cheers
Peter
Expert:  Michael replied 3 years ago.

Hi yes you can discharge the cap if it has any power in it, with a well insulated screwdriver, make sure you aren't barefoot, or touching anything other than the cap and you will be fine ;-)
If you are unsure or afraid to do that then dont attempt this!
Please keep me posted.
Thank you
Tech Michael