How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16625
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

i have a NEFf K 4664XOGB/ FD8004 Fridge Freezer. The top freezer

Customer Question

i have a NEFf K 4664XOGB/ FD8004 Fridge Freezer. The top freezer door had been left open whilst i was on vacation and i have just defrosted the freezer.
The light is on and therefore power is getting to the machine but it is not cooling and no sounds are being emitted .
Please advise
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel replied 3 years ago.

Hi

 

Ok if you cannot hear the compressor running then its going to be either the thermostat faulty of the compressor.

 

To check this you need to remove the light fitting inside the fridge and in there is the thermostat. It may have either 2 or 3 wires going to tags number 3,4 and 6.

Now you will need a multi meter to test this so turn the thermostat on to a number and then test between tags 3 and 4 and see if you have a reading. If you don't then the thermostat is faulty and will need to be replaced.

 

If the thermostat is fine then this will be a compressor fault which for this it isn't a diy fix as you will need to get a fridge engineer in as they will need to regass it once the compressor has been replaced.

 

So check the thermostat out if you can and see what you find. If you need anymore info just get back to me.

 

Regards