How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15005
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Hello. I have a Hoover DYN D washing machine. I have had it

Customer Question

Hello. I have a Hoover DYN D washing machine. I have had it from new for 2 months!
It has worked fine until last night I put a fleecy jumper and a fleece baby blanket on a quick 14 min wash and went to bed. I woke several hours later and could hear a noise coming from downstairs. The machine had not spun, said E03 and was making a whirring noise. I turned it off. This morning we have drained the machine. Checked the draining pipe, the filter and the drain it goes into. I have emptied the wet washing out and tried to spin it again. It kinda goes through the motions, but when it gets to 2mins left it turns off and reads E03. I have unplugged the machine and left it 10 mins and tried it again. Still says E03. Any ideas please?
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel T. replied 2 years ago.

Hi

 

E03 is a draining error code.

 

When you set it going on a spin cycle can you hear the pump running?

If not is there a slight humming noise coming from the filter area?

 

Regards

Customer: replied 2 years ago.

The pump is running ok. When water is placed in the drum it pumps out fine.


 

Expert:  Daniel T. replied 2 years ago.

Hi

 

Ok if its pumping the water out but still coming up E03 then it may be the

pressure switch thinking there water in there still when there isn't.

 

What you need to do is pull the washer out and remove the top. From there locate the pressure switch. Its round and will have a few wires on it and a thin rubber hose going to the bottom of it.

 

Pull this hose off and blow hard down it.

Then refit the hose and retry the washer and see what happens.

 

Hopefully it may just be a small blockage in the air chamber causing this.

 

Try that and let me know how it goes and then we can take it from there.

 

Regards

Customer: replied 2 years ago.

Hi, Did that, pipe seems quite hard to blow down, set to spin it just does the same. Turning both ways in turn slowly. then cutting out at 1 min to go. now reading E03 again.


 

Expert:  Daniel T. replied 2 years ago.

Hi

 

Ok if the hose is off and its still showing the error code and theres no water in there then im afraid this is looking like either the pressure switch itself is faulty or the control board.

 

Just give the pressure switch a few taps with the handle of your screwdriver jut in case its stuck and it may free it that way.

 

But if not then one of the parts will be faulty and will need to be replaced.

As its only 2 years old you may want to get Hoover in to fix it under warrenty but as far as checking it over for any blockages you done all you can its looking like either the pressure switch or the control board is at fault here sorry.

 

If you need anymore info just get back to me.

 

Regards

Customer: replied 2 years ago.

Hi, when you say if the hose is off? Do you mean, to try to run it with the hose to the pressure switch left off? I just did that, and it is still doing the same thing. The machine is only 2-3 Months old. Just that I cant get a reply from Hoover service people, so I thought we would try to sort it ourselves if it was something simple! Any other suggestions? Gallon of petrol and a box of matches looking like an option! LOL Not really.

Expert:  Daniel T. replied 2 years ago.

Haha the gallon or petrol and box of matches is a gooden. Wish ive had them in the past sometimes.

 

But yes that's what I ment run it with the hose of the pressure switch.

 

To be honest these Hoovers are not the best anymore. Ive had a few go wrong under warrenty and mostly its the control boards which cause it.

 

But Hoover are usually closed over bank holidays so you can try them tomorrow just in case if not then they will be there Tuesday morning.

 

Regards

Customer: replied 2 years ago.

Thank you for your help. Just a pity we could not get it working. Do I qualify for a partial refund as my problem was not solved? Or do I just have to accept that it was not something that could be fixed? I am going to score you as excellent anyway. You have been a great help. best regards Clare

Expert:  Daniel T. replied 2 years ago.

Hi

 

Im afraid I don't get involved in the payment side. But I think you cannot make a partial payment its just the full amount you sorted at the start of the question. As I just answer the questions on here.

 

Im afraid we don't get quite a lot of questions were the answer is to replace parts as mostly when a washer breaks down its usually down to a faulty part sorry.

 

Regards Daniel

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15005
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Ok. thanks Daniel. hope you have a good bank holiday. cheers Clare

Expert:  Daniel T. replied 2 years ago.

Hi Clare your welcome and have a good bank holiday yourself.

 

Regards

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions