How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9556
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

Please can you help. I need a new water tank for my siemens

Resolved Question:

Please can you help. I need a new water tank for my siemens EF 688/04 built in coffee maker. The water level magnet has failed. Can you tell me where I might order one from. Many thanks. David
Submitted: 3 years ago.
Category: Appliance
Expert:  Michael replied 3 years ago.
Hi David,

I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your coffee maker?
Also what region in the UK are located?
Thank you
Tech Michael




Customer: replied 3 years ago.
The coffee maker is about 4 years old and is in Portugal. David
Expert:  Michael replied 3 years ago.
Hi David,
you are in luck.
Here below is the place you need to call for that part.
Dont worry i will stick with you and help if you get stuck, no additional cost ;-)
But since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you David.
Tech Michael

0844(NNN) NNN-NNNN
Contact Centre opening times
Monday - Friday9am - 6pm
Saturday9am - 4pm
SundayClosed
Alternatively, click here to contact us via email
Customer: replied 3 years ago.

Where below? No info there only contact centre Dave

Expert:  Michael replied 3 years ago.
0844(NNN) NNN-NNNN
Contact Centre opening times
Monday - Friday9am - 6pm
Saturday9am - 4pm
SundayClosed
Alternatively, click here to contact us via email
Expert:  Michael replied 3 years ago.
0844(NNN) NNN-NNNN
Contact Centre opening times
Monday - Friday9am - 6pm
Saturday9am - 4pm
SundayClosed
Please rate now as Ok service or better so I can set up free follow ups and we can continue until this is complete at no additional csot to you ;-)
thank you Dave, and have a great day!
Customer: replied 3 years ago.

So I will contact the centre tomorrow is there a part number? Dave

Expert:  Michael replied 3 years ago.
Hi Dave all you need is the full model #.
They all have different #'s lol, but they will have this for you.
Please rate kindly before you close this page so I can help you and lock this so it doesn't close r time out. No additional cost for you to do this.
have a great evening!
Tech Michael
Customer: replied 3 years ago.

Michael


So as I said in my feedback the contact centre were no help. I had that number and have launched a request but they have today stated not known> I have a picture of both the machine and the label if this might help. Any other ideas Thanks dave


 

Expert:  Michael replied 3 years ago.
Hi David, yes there is other suppliers please try this one.
Sales
0844 9777 888
After sales
0333(NNN) NNN-NNNN
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays

Calls from within the UK are charged at 5p per minute including VAT from BT landlines, other networks and mobile companies may vary.

For security and training purposes, telephone calls may be recorded or monitored.

Outside the UK? Call us on: +44 (0) 20 7717 5046.

please rate kindly.
Thank you
tech Michael
Michael and other Appliance Specialists are ready to help you

Related Appliance Questions