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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9137
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi I have a 1216w which has an error code E62 very shortly

Customer Question

Hi
I have a 1216w which has an error code E62 very shortly after starting.
You can hear the water solenoid valve open and water start to come in, then almost immediately the error comes up and water stops.

Colm
Submitted: 2 years ago.
Category: Appliance
Expert:  Techdesk replied 2 years ago.
Hiya,
Can you post the full model number of the appliance please?
Once I know this, I'll see if I have anything to assist.

Thanks
Customer: replied 2 years ago.
BWM1216W
Expert:  Techdesk replied 2 years ago.
Hiya,
Sorry, according to Baumatic, that model has E1 to E10.
There's no E62 listed.

Sorry
Customer: replied 2 years ago.
You can't find out what E62 is?
Expert:  Techdesk replied 2 years ago.
Hiya,
No one can.
Baumatic are out of business and the technical information for your model shows codes are only e1 to e10

Sorry
Expert:  Michael replied 2 years ago.
Hello,
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your washer?
May I have the FULL model #?
Thank you
Tech Michael

Customer: replied 2 years ago.
18 months old and it is s BWM1216W
Expert:  Michael replied 2 years ago.
Thank you let Me look into this, is a simple fix usually.
I will be back with you ASAP.
But since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael
Expert:  Michael replied 2 years ago.
DO you still need assistance?
Tech Michael
Customer: replied 2 years ago.
I need to know what error code E62 is and what to do and nothing has been answered yet?
Expert:  Michael replied 2 years ago.
Hi sorry for the delay that error is not a sensor error it is is unfortunately a main control board failure.
The only way to fix this is by replacing the board. its eat you do and I will help f you want to do this, also I can help with the best place to get that part. please let me know. But
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael
Expert:  Michael replied 2 years ago.
Hi it looks like you wrote e, but I see no reply?
please resend if you did.
Thank you
tech Mike
Customer: replied 2 years ago.
Hi
You say it's the PCB, would you tell me the part number and the cheapest place to buy ?
Colm
Expert:  Michael replied 2 years ago.
Hi the price really depends on where you are, so I can really help there but as for the best place to get that, I have listed that below, don't worry it only requires a few basic hand tools and is very easy to replace, I will help you there as well, no additional cost to you.
since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you
Tech Michael


here is the site , but it is best to jut call them for that board.
So for your convenience here is their # 0844 800 3456

http://www.partmaster.co.uk/baumatic/washing-machine/catalogue.pl?shop=baumatic&path=110824

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