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Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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My Hoover WD9616C 80 washer dryer just wont dry. Washes fine,

My Hoover WD9616C 80 washer... Show More
My Hoover WD9616C 80 washer dryer just won't dry. Washes fine, but on any dry cycle it's always the same: E12 comes up after a few minutes and there is no indication of any heat.
Submitted: 3 years ago.
Category: Appliance
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Techdesk, Service Engineer
Satisfied Customers: 16407
Experience: Whitegoods engineer working for a multibranded national company in the UK
replied 3 years ago.
Hiya,
Do you have, and can you use, a multimeter?

Thanks
Customer reply replied 3 years ago.

My husband has one and was an electrician before he retired, so yes, he can use one.

Techdesk, Service Engineer replied 3 years ago.
Hiya,
OK, thanks for that.

Check the dryer element and thermostats to see if any are open circuit.

Your machine is reporting a fault with the dryer board and/or an open circuit in the heater/wiring/thermostat.

Let me know what you find.

Thanks
Customer reply replied 3 years ago.

My husband reports no open circuits.

Techdesk, Service Engineer replied 3 years ago.
Hiya,
OK, so that leaves you with the faulty dryer board.

Sorry, but if the element, wiring and thermostat are all closed circuit, it suggests the fault lies with the board.

Hook the multimeter up to the element and monitor it, see if the element is powered at any point.

Thanks
Customer reply replied 3 years ago.

My husband has just gone to check the element. Incidentally, if I switch off at the wall plug and remove the plug, then plug in again and switch back on, the error message disappears and the machine can be operated, but still the dryer won't heat up.

Techdesk, Service Engineer replied 3 years ago.
Hiya,
The error code will go if you reset it.
The dryer won't heat up if the board is faulty or if there's an open circuit.

Thanks
Customer reply replied 3 years ago.

The element is reading 238v. My husband pressed something that looks like a tiny button on top of the ?thermostat and the condenser started heating up. Hope this makes sense.

Techdesk, Service Engineer replied 3 years ago.
Hiya,
OK, so the thermostat was open circuit.
Pressing the reset button will have put it back to a closed circuit position and is now allowing voltage to the element.

Make sure the fan is running properly.

If it keeps tripping the thermostat, check the fan chamber and the condenser chamber below it are clean and clear.

Good luck with the appliance.

Hope this helped
Thanks

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