Hello, I am Tech Michael and I will be assisting you today. Please be patient with us as these are technical questions and some testing may be required. It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis. How old is your dishwasher? Thank you Tech Michael
I think that the machine was purchased new in 2009 but I have only been using it for the past 1 year and probably no more than once a fortnight if that
Have tried B, C & D programmes - this machine only has one inlet pipe for water in
I will be pleased for details as soon as you can supply thanks muchly!
Michael we received the water inlet solenoid today thank you, from company espares.co.uk part No. e12 - a62 it is not the zanussi item as that would have taken 3 weeks so this is a compatible item -
Apparently they have a website where we can get u tube to watch how it should be put in but if you could tell us that would be even better
Thanks a million
the part sent to us as a compatible is not actually correct as the inlet tube on the side is too strong to move to the shape of the tube fitting which on my machine is STRAIGHT but on the new part is at an angle - so I have to speak with the company e-spares tomorrow being Monday