How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15616
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Hi the main ring on my Stoves range cooker wont stay alight.

Resolved Question:

Hi

the main ring on my Stoves range cooker won't stay alight. I've had a look at the heat sensor and it seems fine, so I think the problem is with the bit behind the knob that keeps the gas flowing. The ring lights fine but won't stay lit unless the knob is pressed in. The other rings work fine. How do I get check the bit behind the knob?
Submitted: 3 years ago.
Category: Appliance
Expert:  Daniel T. replied 3 years ago.

Hi

 

Have you tried packing the knob out?

Push some paper into the hole of the knob were it pushes onto the thermostat as this packs it out and sometimes cures this fault.

 

Try that first and let me know if it works.

 

Regards

Customer: replied 3 years ago.

Won't that leave the knob effectively pushed in and bypass the safety feature? If the gas stops burning and the knob is pushed in, gas will continue to flow.


 

Expert:  Daniel T. replied 3 years ago.

Hi

 

Not if you only use a little bit. If you fill the hole it will but just a small piece shouldn't but this is just to check if it is the thermostat itself at fault.

 

Regards

Customer: replied 3 years ago.

How will that check if the thermostat is at fault? I've got the thing mostly in pieces at the moment, so it'll take a little while to reassemble, but I can emulate what you're suggesting by holding the metal bit that the knob pushes in and twists.

Expert:  Daniel T. replied 3 years ago.

Hi

 

Ok don't worry about that then. I didn't realise you had it a part.

 

Can you post the full model number of the cooker please. It may be all number if so you need to prefix it with an A otherwise it gets crossed out.

 

Eg 44444123456

 

Regards

Customer: replied 3 years ago.

Hi


 


I did what you suggested. The component I was looking at was the ignition. I lit the main ring, held it for a few seconds and slowly let the push in part out. The flame reduced as I let the metal bit out, then went out. As far as I can tell taking the front off hasn't helped at all! Model number is XXXXX


 


I'm going to start re-assembling the front. I think the temperature control is accessed through the top. Let me know if this isn't the thing to do.

Expert:  Daniel T. replied 3 years ago.

Hi

 

Ok on these to access the thermostat the top needs to be removed.

 

Take off all the pan stands and burner caps and then around each burner are some screws. Remove them.

Then look on the back and there should be a few screws there holding the hob top to the back.

Remove them and then from memory the top lifts up from the back then slid it forwards and then it should lift off.

 

Once the hob top is off you can then access the thermostat itself from there and swap it over if faulty which from what you say if the sensor is fine it can only be the thermostat.

 

Regards

Customer: replied 3 years ago.

Hi


 


Thanks - will have a look. That's about how far I got last time, but I couldn't see how to get the thermostat out, or how to replace it. The sensor cable seemed fine and the connections all looked good. Can you tell me where I can get a technical manual that details this sort of stuff?

Expert:  Daniel T. replied 3 years ago.

Hi

 

Once the hob top is off you then need to remove the front control panel then you can remove the thermostat.

 

As to a technical manual im afraid Stoves don't produce them for the public or trade. They are only for there own engineers only and very hard to come by.

 

Regards

Customer: replied 3 years ago.

Hi


 


Got the top and front off. How do I remove the thermostat? The sensor cable clips into the back of the compartment where the gas goes. I've had a go at unscrewing what I assume is the thermostat to remove it from the gas compartment. Is this how it should come out? It's tightly screwed in (not sure of the term, but it needs a spanner to loosen it), or should the thermostat come out more easily?

Expert:  Daniel T. replied 3 years ago.

Ok were the front of the thermostat pokes through for the knob to push on theres usually either 2 screws or a biggish nut holding it onto the front.

 

Undo that and then you should be able to remove it.

 

Regards

Customer: replied 3 years ago.

Hi


 


I've taken off 2 screws from the front. These have released a spring and a bolt that I've been able to take out. It doesn't look like that's the thermostat. There's a biggish nut at the back that i've taken off, but this just holds the temperature sensor to the thermistor.

Customer: replied 3 years ago.

Hi


 


I've got the thermistor. It comes out at the back, not the front. It was held in by the big nut you described and needed a little tug. Can you tell me where to get a replacement part (code 3135/73 ORKL 7J)

Expert:  Daniel T. replied 3 years ago.

Hi

 

The best place to get the part will be from stoves direct.

 

There number is XXXXX(NNN) NNN-NNNNand ask for spares and give them that 444 number and they should be able to order and send it out to you.

 

Regards

Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15616
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.