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Not too urgent. Machine works OK but cannot use conditioner. Drawer seems to be held by a detent although washer has completed cycle.
We will continue to look for a Professional to assist you.
Thank you for your patience,
Machine is Smeg WDF16BA ser. no.70119 1223 0, purchased May 2007.
There are no error codes showing on any programme selected.
The detergent tray is manual.
There was no pre-warning of any problem. One time the tray was OK then the next time the machine was used, the tray would not open.