How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now

Hi our Zanussi ZCG 7551XN oven part has stopped working. The

Customer Question

Hi our Zanussi ZCG 7551XN oven part has stopped working. The job still works & the digital display reads auto.
Submitted: 3 years ago.
Category: Appliance
Expert:  Techdesk replied 3 years ago.
Hiya,
Do you have the instructions on setting the clock?

The oven won't work when the display reads auto, you need to reset the clock so it's on manual.

If you need the instructions, let me know.

Thanks
Customer: replied 3 years ago.


Hi-yes could you send me instructions on how to reset the clock?

Expert:  Techdesk replied 3 years ago.
Hiya,
Copy and paste the following into a new browser window.
It will download the user manual for your appliance.

http://www.electrolux-ui.com/2004%5C311%5C674103EN.pdf

The clock is shown from page 23.

If you have a problem downloading it, let me know.
If it doesn't match your clock, let me know.

Normally, I would turn the power to the appliance off for 10 minutes and set the clock from a fresh install.

Hope this helps
Let me know how it goes
Thanks
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.


Hi. I have tried to reset the clock as per the instructions. The selector knob does not appear to be working.

Expert:  Techdesk replied 3 years ago.
Hiya,
OK, if the selector knob is faulty, try taking the knob off, see if the time can be set by turning the shaft.

If not, I'm afraid it's a faulty clock and it will need replacing to cure the fault.

Let me know what happens.
Thanks
Customer: replied 3 years ago.


Okay thanks- it's a faulty clock


 

Expert:  Techdesk replied 3 years ago.
Hiya,
Thanks for that.

I'm afraid you'll need to obtain and fit a new clock to cure this, or, have someone come in and do it for you.

If you have good diy skills and can get to the wiring of the clock, it may be possible to bypass it and get the oven working.
If so, I would need a photograph of the rear of the clock and it's wiring to determine if it's possible on your machine.

Good luck with the repair.

Hope this helped
Thanks